First name: Jack 

Joy Global location: US

Function: Field Service

Title: Sr. Technical Service Representative

Worked for Joy Global since: 2007

Job description:

I travel to various mine sites in our region to assist in component change outs, rebuilds, troubleshooting, and I have assisted on shovel audits. I've also had the privilege to be lead mechanic on shovel undeckings and a lead person on new shovel builds.

What do you value most about working for Joy Global?

Working with my teammates on a daily basis and taking on jobs that are demanding and difficult, getting them done safely, on time, and professionally. I also value the culture, teamwork and opportunity to lean and grow with the company.